Before You Call

If you have questions about your illness and care, we hope you’ll call us to discuss them. In the event of an emergency or serious problem after normal office hours, your call will be forwarded automatically to the answering service and will page your physician or the on-call physician.

If certain problems develop—fever, for example—your physician may request a call immediately. Please call during regular business hours for prescription refills and non-emergencies. Physicians rotate call coverage, so it may take a considerable amount of time to clarify things that would be readily available in the office record.

Before you call, take a few moments to prepare. You can provide information that will help with your care. At the time of your call, during or after hours, you should have the following information available:

  1. Your current medication list
  2. Your pharmacy phone number
  3. A summary of your complaints, i.e., your primary problem (fever, pain, etc.), when your problem began, the severity of your illness
  4. Your current therapy and date of your last treatment
  5. Most importantly, please inform us of any medication you are allergic to or intolerant of